Switchboard Operators, Including Answering Service
Also known as: CBX Operator (Computerized Branch Exchange Operator), Central Communications Specialist, Communications Operator, Communications Specialist, Information Specialist
median $38,63010-yr demand -26.3%AI exposure 39/100typical entry High school diploma or equivalent
Switchboard Operators, Including Answering Service is modestly paid, AI barely touches it so far, and demand is shrinking.
The pay range
Bottom 10% to top 10% of workers in this role (BLS).
How exposed is it to AI?
Two things matter: how much AI is actually used in the role today (right),
and how much it could automate in theory (up). AI is already widely used here.
Each faint dot is another occupation. The amber dot is
Switchboard Operators, Including Answering Service — its position tells you whether the disruption is here yet or still over the horizon.
used today 39/100
automatable in theory 63/100
archetype The Epicenter
If AI does come for this job — where could you go?
Adjacent careers ranked by how much safer + how much more they pay, and the skill gap to get there. Click any to see its full breakdown.
How this is built. Median pay and the full distribution come from filed U.S. wage data
(BLS OEWS + DOL/LCA filings); AI exposure blends O*NET task content with model-based automation potential;
escape routes are computed from skill overlap between occupations, then ranked by how much safer + better-paid the
move is. This joins real distributions and projects them forward — it needs the real distributions
and the skill graph, not a guess. Figures describe group medians and trends, not any one person's outcome.
